Got Questions?
Straight answers about physical therapy, insurance, and what to expect when you come see us.
The state of Arizona has unrestricted direct access to physical therapy. Most states in the country have something similar. This means you can call our office directly without first seeing your physician — saving you money and saving your physician time.
We are contracted with Medicare, Tricare, most Workers' Compensation companies, and a limited number of others. This may vary over time. We will communicate with most insurance plans, but we have not signed contracts with all of them. If we aren't contracted with your insurance, we can call them to get an estimate and help you take advantage of your out-of-network benefits.
Most of our patients receive heavy reimbursements from their insurance company — in some cases the coinsurance at our office is lower than the copay elsewhere. If we do not directly contract with your insurer, it is likely because their payment structure does not allow for the type of quality care that we believe in. We have payment plan options and discounts for certain groups, such as military members. We pride ourselves on communication and are always happy to answer questions on this topic.
At The Motive Physical Therapy, we promise to provide the best one-on-one physical therapy experience you have ever had. When you become a patient, we are fully committed to your recovery — and we expect the same commitment from you.
Your journey toward recovery is like paddling a two-person canoe. If only one person paddles, the canoe goes in circles. Only when both people paddle together does it pick up speed and reach the other side. We expect our patients to follow their prescribed exercises and maintain open lines of communication should any obstacles or questions arise.
Fellowship training is a structured education and mentorship program physical therapists can elect to complete after finishing a residency or earning board certification. It is the most extensive clinical education offered in physical therapy — usually taking around 3 years to complete. Less than half of 1% of physical therapists complete fellowship training.
Your first visit is a thorough one-on-one evaluation with your physical therapist — not an aide or tech. We'll take a detailed history, assess your movement, identify the root cause of your problem, and map out a clear treatment plan. Most patients leave their first visit with a better understanding of their condition than they've had in years.
Initial evaluations are typically 60 minutes. Follow-up sessions are 45–60 minutes. Every patient is different — we'll give you a realistic expectation for your specific condition during your first visit, not a generic answer. Our goal is always to get you where you need to be in the fewest visits possible.
Yes. We offer remote visits for patients who are unable to come in person, for follow-up care, or for those who prefer the convenience of a virtual session. Ask our team about scheduling a remote appointment.
Still Unsure?
Our team is happy to answer any question — even the ones that feel too small to ask. Give us a call or start with a free Discovery Visit.